First, ascertain whether it is actually a bug in the program or just an error in operation or faulty configuration settings. Also read the documentation in /usr/share/doc/packages and /usr/share/doc/howto. The bug may already have been discovered. Check in the support database at http://portal.suse.com/sdb/en/index.html. Enter a keyword or work your way forward or backward via the History link. If it really is a bug, send a description of it using http://www.suse.de/feedback and read the article at http://portal.suse.com/sdb/en/2001/10/bugreport.html.

As there are many users who need to retrieve things from the server at the same time, its capacity limit would be reached very quickly. For this reason, there are a number of other FTP servers that contain a duplicate of the SUSE server. These servers are referred to as mirrors. Select a mirror in your vicinity (same country) to speed up the download. A list of mirrors is available at http://www.novell.com/products/linuxprofessional/downloads/ftp/int_mirrors.html.

Submit your questions by contacting the writers of this book via an e-mail to mailto:documentation@suse.de?subject=FAQ. Future editions of this FAQ will benefit from your feedback. Note that the editors will not provide support of any kind in answer to your mail. Refer to the support team if in need of help.